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News & UpdatesResidential Carpet

Going the extra mile for your flooring

Mon Feb. 18th 2019

One Saturday afternoon we had very busy career woman drop into the store to look at some flooring. She was transferring from Wellington to Auckland to live and work and had recently purchased a house. With some helpful assistance from our staff and their expert product knowledge she had soon picked out both carpet and laminate for her new home. The only problem was she didn't have time to organise the installation.

Impressed by the helpfulness of our team she asked if we would mind overseeing it all for her  - and although it was beyond our normal service we were happy to help. It even included organising a plumber for her as she wanted a new vanity and toilet installed as well. She was very grateful for all we did and over the 3 weeks and she rang our team after every visit to the house to let us know how pleased she was and that it was all going to plan.

Once the job was completed she visited the shop to again thank us for all we did and to let us know that she was totally wrapped with the work all the tradespeople put in.  Her and her daughter were very happy with the end result as it had completely transformed the place. What was once a dreary dark townhouse due to lack of outside light was now very welcoming and a brighter house to live in.

Our sales team was invited to the house to see the completed project - which is again something we normally do not get offered - but it was great to see how it had all come together!